Ordering from Family Nation online couldn’t be simpler.

Here’s what you do:

Choose the Product

  1. Choose the product you want by browsing the Categories Menu at the top (for example: Maternity, Baby Clothes, etc.)All the categories also have more specific sub-categories, to help you make your selection (for example within the Maternity section you can choose: Maternity Clothing – Nursing Bras, Cushions for nursing etc.).  You can continue to move easily among the various pages in all the different categories to find the products that suit you. When you choose a specific item, you can click on it and that will take you to the Product Data page which will show you detailed photos of the item you are interested in, and tell you everything you need to know about it in detail: what it is made of, dimensions, etc. You will find all the coordinating products displayed on the same page.
  2. You can also look for products by using the Search Engine, found at the top right hand part of the page – just enter your search terms, such as babysuit, pacifier, feeding bra, etc.
  3. Once you have found the product you want, and you have decided on the size, colour (if necessary) and quantity, just click on Add to Cart.
  4. Continue in the same way for all the items you wish to purchase.
  5. Then go the Shopping Cart page and click on Proceed to Purchase to make your order.

Payment Procedure

The payment procedure is also very simple:

  1. Decide whether you are going to proceed with the order as an anonymous user, or whether you want to register on the site – if you have already registered just enter your login credentials.
  2. If you aren’t already registered on the site, please enter all the required information: surname, first name, email address, home address. 
  3. Choose the shipping method you require.         
  4. Choose the method of payment you require.        
  5. Check your entire order and complete the order by clicking on Order.                  
  6. In case you are paying by credit card, please enter your card details in order to make the payment.    

If you need help, contact us!

You can reach us free of charge at our UK customer service at +44 207 19 333 86, or +33 970 467 667 for French customers, or +39 055 490 545 for Italian customers. All lines will get you to customer service which is English, Italian and French-speaking. Our hours are: Monday to Friday, 10:00 to 17:00.

You can, if need be, also make orders by telephone, using these numbers.

You can contact us by email at info@family-nation.com

Or you can reach us for free through Skype! our skype ID is family.nation or by using the Chat function on the website.